Service Associate - TING - Shangri-La Hotel, At The Shard, London

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for a Waiter/-ess joining our team

The Role

The Waiter/ess will be responsible for providing a finest personalised service by adhering to Food and Beverage brand standards and by engaging with our guests and creating memorable experiences for them.  She/he will maintain the cleanliness and organisation of all supplies, equipment, work areas as well as guest areas in order to ensure the comfort and safety of our guests.

She/he will ensure that the F&B team achieves profitability and growth in line with our Core Values (humility, courtesy, respect, helpfulness and sincerity) at all times.

Essential Requirements

• Relevant experience in a similar role
• Excellent guest engagement skills
• Exceptional organisational skills and attention to detail
• Fluent in English (both oral and written)

Desirable Requirements

• Pre-opening experience
• Experience in a 5* star London hotel

Our proposition to you

In addition to a competitive compensation package, we believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels, as well as our own training school, the Shangri-La Academy.