Conference & Banqueting Manager - The Spa Hotel, Tunbridge Wells

We are looking to recruit a Conference and Banqueting Manager, acting as Operations Manager but specifically responsible for overseeing the Conference & Banqueting department.

The ideal candidate will have similar experience in a hotel in a managerial position. You will have strong customer service skills, work well under pressure and be dependable.

Responsibilities:

Conference & Banqueting Operations:

• To oversee the smooth and efficient running of all conference & banqueting events whilst on duty.
• Monitor staffing levels / rotas in accordance with business demands.
• Liaise with other relevant departments to ensure the floor team are fully briefed of any last-minute amendments to events.
• Ensure bars are adequately stocked in advance of events.
• Meet and greet all clients / event organisers and ensure courtesy checks are made throughout.
• Ensure rooms are broken down and Night Team briefed following events.

Duty Manager:

• To act as Duty Manager in accordance with the management rota, i.e. the person responsible for the whole Hotel’s operations at that time.
• Ensure detailed handovers take place with Late Manager / Night Team / rest of Management Team as appropriate.
• Check all public areas.
• Check on each department recording any sickness / issues / complaints.
• Ensure you are fully briefed of the days business.
• Meet and greet event organisers while on duty.
• Attend morning meeting.
• Assist F&B outlets with lunch / breakfast / afternoon tea service as necessary.
• Assist Reception if busy check in / check out.
• To deal with all customer and guest comments or complaints and do your best to resolve them while the guest is still at the hotel.
• Further checks on public areas / outside areas.

General:

• To provide effective and efficient communication between all departments in the hotel.
• To abide by and adhere to all the Hotel Rules as set out in the staff handbook.
• To report any grievances, complaints or any work-related situations that may affect the operation of the Department.
• To carry out any other duties as reasonably requested by senior management.

Communication:

• To attend and actively contribute towards monthly management meetings
• To ensure all relevant information about guests is passed on to the appropriate department in a timely manner

Health & Safety:

• To maintain hygiene standards at all times whilst cleaning any areas in your department
• To adhere to any cleaning rotas and to sign them off when completed
• To attend all legally required training courses.
  To advise your Health & Safety representative of any concerns

This is a full time position working 5 days out of a 7 day rota and will include evenings and weekends. If you have relevant experience please apply via the button below.