Runner - London

Restaurant Runner - h Club - London

Reporting to: Club Management        

Job purpose: To work closely with the Bars & Club Team to provide the highest level of customer service and build the reputation of h Club London as being a top class London venue. 

Summary of key activities:

Service Excellence

• Represent the h Club’s high standards of personal presentation and behaviour at all times during a shift.
• Know all table numbers and sections
• Ensure all dishes match the ticket including modifiers and special requests.
• Check the quality of plate presentation
• Deliver the correct food to the correct table number.
• Communicate with other waiting staff regarding requests and relay those to the kitchen as well as letting them know about any incomplete order.
• Follow the correct opening and closing procedures. 

Integrity and Respect

• Ensure that you are punctual for your shift, in the correct uniform, paying attention to personal hygiene and tidiness as laid out in our grooming standards. 
• Encourage, inspire and support team members to perform their roles to the best of their abilities.
• Build strong relationships and establish a high profile with members of h Club London
• creating a strong team spirit
• Ensure that all service ware is properly cared for & cleaned for the next shift.

Collaboration

• Willingness to assist server or bartender when needed to give our guests outstanding service. 
• Bring a positive attitude to team work, contributing to the smooth running of the club and interacting productively with other departments.
• Attend all compulsory training sessions and staff meeting including daily briefings. 
• Be ‘hands on’ and always present during your shift.
• Work as a team player at all times and be prepared to be flexible for your work shifts in order to ensure the most efficient and profitable working practises. 

Passion

• Ensure that any comments or complaints are reported to Club Manager immediately so that a resolution can be offered. 
• Conform to and uphold health and safety in the workplace in line with current legislation

General

• The post holder will be expected to maintain confidentiality at all times, as detailed in contract agreement.
• The post holder will be expected to adhere to the above points to the best of their ability.
• To carry out any other reasonable duties and responsibilities as assigned.

Benefits

• A competitive remuneration package
• Chance to increased remuneration as you develop and progress in your role
• Extensive career development and training opportunities
• 28 days of annual leave, increasing with length of service    
• MediCash Plan
• Supplier trips
• Club Discounts
• Staff Screenings
• Meals on duty
• Monthly team incentive schemes
• Staff Referral Bonus’