Head Waiter - Fine Dining (Shaun Rankin at Grantley Hall)

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Head Waiter - Fine Dining (Shaun Rankin at Grantley Hall) to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key responsibilities

• Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
• Meeting and greeting customers, organising table reservations.
• To deal responsibly with payment transactions and maintain strict control of the bills.
• To lead, manage and inspire junior staff to deliver outstanding customer service.
• To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures.
• Ensure each customer receives impeccable service.
• To take the take ownership of your section.
• Taking customers food orders.
• Delegating tasks and checking their execution.
• Supervise the set up and breakdown of the restaurant.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

Key Skills, Qualities & Experience

• To be a team player.
• Previous experience in a fine dining restaurant.
• Be passionate about delivering the highest levels of service to our guest in an engaging way.
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
• Good written and oral communication skills.
• Enthusiastic, quick thinking and welcoming personality.
• Good business awareness for achieving successful performance.
• Have an eye for sales and help develop the business.
• A Great knowledge of food and wine.
• The ability to mentor and supervises a junior staff.
• Outstanding personal presentation and grooming.
• Excellent attention to detail in all aspects of the role.
• PC Literate, understanding of Microsoft outlook, Excel and Word.

STRICTLY NO AGENCIES