Cocktail Waiters - Norton Bar - Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Norton Bar, Cocktail Waiters to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key responsibilities

• Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
• Be able to competently set-up, maintain the operation of the bars during service.
• To inspire and motivate your peers to deliver outstanding customer service.
• Responsible for cash and stock security.    
• To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
• Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
• Complete all compulsory training and development provided by the GH Academy and G.A.P
• To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
• To provide clear and concise handovers to your team between shifts.
• To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
• Carry out the set up and breakdown of the bar.
• Serving customers directly and be able to convey GH values throughout their stay.
• Escalate any complaints to Management or supervisors
• To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
• Report any unsavory or loud guests to management for them to deal with.

Key Skills, Qualities & Experience

• To have outstanding customer service skills.   
• To be presentable and smart in appearance at all times.
• To treat guests and team members with respect.
• To have a passion about making drinks and learning the art of mixology and love to make cocktails.
• All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
• To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
• To enjoy going the extra mile for guests, in providing them an enjoyable experience.
• To ensure that you follow the challenge 25 policy strictly.
• When time allows you should be able to enjoy chat with your guests and enjoy yourself.
• To ensure a welcoming and atmospheric ambience.
• To ensure areas are clean and tidy at all times.
• To deal with or escalate customer complaints immediately and effectively by following the correct pro-cedures.

STRICTLY NO AGENCIES

Key Skills, Qualities & Experience

• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• To have a beauty qualification at NVQ Level 3, or equivalent is essential.
• To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
• Previous experience working as a Therapist in a spa is essential.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Experience of working within a team.
• A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
• A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

STRICTLY NO AGENCIES PLEASE