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Food & Beverage Service Manager - Buckinghamshire

Employer
Cairn Hotel Group
Location
Crowne Plaza Gerrards Cross, Buckinghamshire
Salary
Competitive Salary + IHG Staff Rate + Cairn Staff Rate + Share of Tips & Service + Other Benefits!
Closing date
18 Jun 2019

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Sector
F&B Manager
Job Type
Full Time

Crowne Plaza Gerrards Cross, Buckinghamshire

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

You’ll be responsible for ensuring the F&B Operations run efficiently and that customers are satisfied with the quality of food, beverage, and service they receive throughout their visit. You’ll be a great leader, effectively developing and managing your team and be polite, courteous and professional.  Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.

This exciting role will see you working ‘on the floor’ with your team to ensure the smooth running of our Bar, Restaurant, Club Lounge, Juice Bar and Room service operation.

About you…

  • Excellent leadership skills with experience of developing and leading a team
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise and tracking and reviewing feedback to implement long term customer satisfaction solutions
  • Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan; displaying empathy and a professional approach at all times
  • Strong communication skills through a variety of means
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • High attention to detail and accuracy – great at managing one’s own time and the time of the team
  • Ability to stay calm and work under pressure

About us

Situated just a few miles from the charming town of Beaconsfield, in close proximity Heathrow airport, our conveniently located 4* luxury hotel boasts a timeless and elegant design. With 138 stylish and modern rooms, gym and spa facilities, an impressive selection of dining options and a custom built signature whiskey cellar it’s the perfect location for both business and pleasure. 

Benefits

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
IHG Employee Discounts
IHG Friends & Family Rate

* apply to positions above minimum wage

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