Headwaiter

Job summery:

• Managing the service department under supervision of the Matre d'
• Control and enforcement of the quality standards in his/her assigned area of work
• Guarantee smooth service operations
• Obligation to attend during restaurant and buffet service
• Responsibility for the adherence of all relevant hygiene (HACCP), safety and environmental regulations in his/her assigned service area
• Responsibility for the careful handling of all equipment and machinery in the entire service
• Always available as contact for passengers regarding inquiries, complaints and suggestions in the service
• Motivation of service crew to excellent service
• Planning, organising and delegating special functions in the service area

Job requirements:

• Minimum age 22 years
• Flexible, trustworthy, efficient, reliable, able to work under pressure
• Creativity
• Cost and quality awareness
• Team player
• Respectful, friendly and professional conduct towards passengers and crew
• Integrity
• Good manners, well-groomed appearance

Qualification / Experience:

• Qualified training as hotel / restaurant specialist or documented relevant experience
• Several years of relevant work experience
• Very good knowledge of restaurant service; especially beverages/wine
• Experience in managing complaints, living up to service
• Good educational background
• Fluent in spoken English and/or German, depending on the vessel

Area of responsibility:

• In his/her assigned area of service, the Head Waiter is a competent specialist and disciplined superior in the service department, authorised to issue directives.

Deputy in case of absence:

• Maitre d'Hotel