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Food and Beverage Attendant - London

Employer
Holiday Inn Kensington High Street
Location
Kensington, London
Salary
Competitive
Closing date
14 Oct 2019

Job Details

Food and Beverage Attendant - Holiday Inn London - Kensington High Street

Department: F&B Outlet – Restaurant/Room Service

Reports to: F&B Supervisor/Ass F&B Outlet Manager/F&B Outlet Manager

Job overview

To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets.

Duties and responsibilities

  • To be proactive with contributing to the success of the department
  • Products and services are explained to the customer at all times to ensure the customer has the best choice available to them.
  • To ensure all procedures pertaining to revenue capture are up-held at all times
  • To minimise wastage at all opportunities
  • To actively promote an energy efficient culture throughout the department
  • To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.
  • Positive working relationships are established and maintained with colleagues throughout the Hotel
  • Customer feedback, both positive and negative are responded to appropriately and efficiently
  • Information on customer service problems is gathered in order to improve the service offered
  • A positive personal image is maintained at all times
  • The needs of the customer are kept in balance with the needs of the organisation
  • All guests are received and offered assistance in a positive manner at all times
  • To answer all telephone calls in a polite and professional manner
  • Table bookings are handled according to departmental procedures
  • Back and front of house service areas and equipment are prepared, maintained and cleared
  • Bars, dining rooms and function rooms are prepared, maintained and cleared
  • Assistance is given in the maintenance of food displays
  • Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures
  • Cleaning is undertaken within the food and beverage areas as required
  • Dining areas are prepared according to the requirements of business
  • Food is served promptly, accurately and according to the standards of the department
  • Drink orders are taken and served following departmental procedures
  • Wine orders are prepared, taken and served accordingly
  • Customer satisfaction is monitored throughout the meal and any remedial actions taken as required
  • All customer feedback, positive and negative is reported to the Team Manager or Supervisor
  • Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures
  • To adhere to all Health and Safety Requirements as required by Hotel
  • To adhere to the Food Hygiene Regulations and Licensing Laws
  • To adhere to the requirements of the Data Protection Act at all times

Key performance indicators:

  • Customer Feedback
  • Complaints and Compliments
  • Completion of tasks on shift
  • Team feedback
  • 1:1 with Manager

Skills

  • Excellent customer service skills.
  • Commercial awareness.
  • Flexibility.
  • Good interpersonal skills.
  • Communication skills.
  • Problem-solving skills.
  • Organisational skills.
  • Teamwork skills.

Company

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