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Team Member - Bolton

Employer
Powerleague
Location
Bolton, Greater Manchester
Salary
Competitive
Closing date
4 Dec 2019

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Job Details

Team Member - Powerleague Bolton

Powerleague is the original and premier provider of 5 a side football in the UK. It all started in 1987 and we are now the world’s largest provider with 35+ clubs across Europe.

At Powerleague our goal is to bring our local communities together, sharing the good times, and being proud of where we’re from! Our club teams are an essential part of our player’s experience, we are an energetic, motivated workforce and have a passion to serve! We pride ourselves on listening to our customers and taking action!

Team Member- Your Purpose

To create and deliver outstanding customer experience through providing outstanding customer service and maintaining high standards in all aspects of the club.

Team Member - Your Accountabilities

  • Ensure the front of house (reception and bar) area is always clean and tidy
  • Administer all bookings and cancellations in line with the company policy
  • Ensure a full understanding of the internal systems and reporting
  • Ensure a good understanding of core products and promotions
  • Keep up to date with current promotions and pricing
  • Provide correct information to customers and seek to maximising sales opportunities
  • Deal with all enquires in a professional & courteous manner
  • Ensure that all league games are well organised
  • Serve beverages quickly and efficiently
  • Always adhere to company policies, procedures and licensing laws such as ‘Challenge 21/25’
  • Ensure vending machines are fully stocked at all times
  • Report any maintenance issues, such as net repairs, pitch flooring etc, immediately
  • Ensure awareness and understanding of risks when handling customer information
  • Deliver outstanding customer service, at all times
  • Be willing to take on jobs on an ad hoc basis

Team Member - You!

  • Sales focused
  • Problem solving approach
  • Commercial acumen
  • Well-developed communication skills
  • Customer focused and excellent customer service skills
  • Well organised and self-motivated
  • Good written and verbal skills
  • Good interpersonal skills
  • Retail and/or hospitality experience

This is an ASAP fill, send your CV today!

Company

We’re specialists in small-sided football.

Powerleague is the original and premier provider of commercial small sided football in the UK. It all started in 1987 in Paisley, Scotland, and we are now the world’s largest provider with over 41 Clubs across Europe. 

Our clubs are about bringing local people together, sharing the good times as a community, being proud of where we’re from and being the local home of 5-a-side.

We don't just invite the community in to our clubs, we support them in various different projects too. We work directly with the community to build brand new sites across the country, and also work with schools to develop brand new pitches too.

Whether you’re looking to show off your skills in one of our FA accredited leagues or have the ultimate birthday party for your child: Powerleague is the place to be. With 10 million games played every year we have everything you’ll need for the perfect footballing experience. 

We are pioneers leading the way in the industry with you, the customers, at the front and centre of everything we do. With innovative minds bringing an exciting range of industry-first products and our helpful team members constantly pushing standards, there really is no better footballing community to be involved with. 

We have invested heavily in upskilling all our colleagues with bespoke and industry first customer service training.

Company info
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Powerleague

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