General Manager - London

Gaucho Restaurants are looking for an experienced and passionate General Manager to join one of our restaurants in London. The successful General Manager candidate will be an experienced restaurant operator, being fully accountable for guest experience, finance, sales growth, legal compliance and team development. The General Manager will have a proven record for successfully engaging their Managements and hourly paid teams though values, behaviours and bespoke growth plans. The General Manager work closely with the Operations Director on projects and will take full ownership of them. They will be an ambassador for the business, leading by example and driving the business.

Key Responsibilities of the General Manager

• Managing financials by plans to drive sales and beat budgets
• Yearly budget planning and maximising covers whilst protecting the guest experience
• Fully accountable for full team objectives and development planning. We are looking for proven People managers who can engage and motivate their teams through our values, behaviours and bespoke growth plans.
• Effectively management of rotas, employee relation issues and recruitment
• Practices an open-door policy with the team and makes time to ensure employee welfare
• Drives the Gaucho culture and manages both the team and senior members
• Ensuring compliance throughout the business, with the team being fully trained to the correct level, and personally being trained to the correct level.
• 95% and above on food audits and shield health and safety.
• A focus on the guest feedback from our online platform and mystery diner
• Leading marketing initiatives and working on exciting marketing and sales activations and events

Requirements for Gaucho General Manager

• An in-depth knowledge of the hospitality industry
• Strong experience managing a successful restaurant
• WSET Level 2
• Excellent communicator, and aspirational leader
• Project management

Training and benefits

• 50% off your bill at all Gaucho and M Restaurants
• Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform
• Participates in brand decision making and ongoing guidance from your Operations Manager
• Continuous leadership development