Supervisor - Flannels - Hereford
- Employer
- Flannels
- Location
- Hereford, County of Herefordshire
- Salary
- Competitive
- Closing date
- 30 Aug 2022
View more
- Sector
- Supervisor
- Job Type
- Full Time
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Job Description
The Opportunity
As a Fraser's Group Supervisor, you will be part of one of the UKs fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work.
The Ambition
Key Result Areas and Competencies:
1. Operations:
Support with daily workload and delegation to team
Supervise work, check completion and deliver to expectation set by line manager
Use business communication tools for completion of tasks and ensure your team understand all key functions
Understand all process and procedures and set the example for others
Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
Support with maintaining store environment and housekeeping standards
2. Controls:
Understand how to resolve payroll issues and exceptions
Understand daily controls and how to set up the store
Compliance with all back of house procedures and staff searches
Understand company policy and rules regarding security measures and demonstrate compliance and controls
Compliance with all till and cashing up controls
3. Sales
Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
Understand KPI targets and expectations to achieve results
Demonstrate commercial awareness and adopt right product, place and time compliance
4. Development
Understand the Frasers structure, elevation strategy and initiatives
Engage with and feedback issues to contribute to the wider business
Support with identifying development needs within the team
Understand own development needs and be driven to improve
Support senior management to coach the team
Understand and support performance management processes
5. Leadership and Management
Understand your individual role and responsibilities and how they impact the team
Demonstrate day to day best practice standard and compliance
Support the team and act as a role model
Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
Support senior management to coach the team
Key Behaviours:
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled.
To be able to make the most of it you need to live and breathe our principles - you will:
Own it and back yourself
Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge
Brings an appetite for a challenge even if it means making and learning from mistakes
Think without limits and take the team with you
Is willing to look for new and different ways of working, trusting their instincts when they think there is a better way
Encourages and supports others to push themselves and deliver great work
Don't hesitate and act with purpose
Acts with purpose and pace, executing every task they do quickly, effectively and efficiently
Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness
Qualifications
The Requirements
Experience of leading a team within a retail environment would be beneficial
Knowledge of and passion for luxury brands
Ability to drive sales through excellent service
Understanding of visual presentation and how to impact sales floor commercially
Ability to motivate a team with effective communication
Additional Information
The Rewards:
- Basic Salary of up to 26,500 per annum.
- 28 days holiday a year inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- Excellent bonus scheme paid monthly
- Commission
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