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Cloud 23 Bar Floor Manager 

Employer
Hilton Hotels
Location
Manchester, Greater Manchester
Salary
Competitive
Closing date
22 Aug 2022

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Cloud 23 Bar Floor Manager 

Hilton Manchester Deansgate  

Hilton Manchester Deansgate hotel, located in the city's centre, is housed in the iconic 47 storeys Beetham Tower.  With stunning views across the Manchester skyline, this modern hotel features 279 spacious rooms with floor-to-ceiling windows, a luxury spa, a contemporary ‘Podium’ restaurant and the famous Cloud 23 Sky bar and executive lounge which offers classic cocktails and wonderful views in a stylish and vibrant environment. 

The hotel is centrally located and easily accessed by public transport with Deansgate train and tram station just a 2-minute walk from the hotel. 

So, what can we offer you as a Bar Floor Manager at Hilton Deansgate?  

Salary up to 27,000 + Service Charges + Hilton Benefits

Starting with 28 days of holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing  up to a maximum of 33 days with service (Based on a full-time contract)  

The opportunity to experience Hilton Worldwide through employee and friends & family discounted hotel room rates plus a 50% food discount 

Free Meals while on duty 

Reward and Recognition, through our employee of the month and engagement initiatives  

Access to our Employee Assistance programme which provides support for mental health, medical concerns, and legal queries  

Discounted Dental cover, we will offer you the opportunity to join our Denplan scheme at a discounted price  

Access to 1000’s exclusive high street discounts on retail and various activities through our benefits portal Hilton Marketplace 

Pension scheme, we have you covered for the future with our auto-enrolment pension scheme 

Career and personal development  

Opportunities for career progression and to transfer to a role within a network of hotels across 100 countries (subject to local right to work rules) 

Most importantly, we’ll help you grow, and develop you as an individual through our personal development plans and, programmes, access to Hilton University, Leadership coaching and apprenticeship qualifications. 

About the Role:

A Bar Floor Manager is responsible for managing all the floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

As a Bar Floor Manager, you will be responsible for managing all the floor operations to deliver an excellent Guest and Member experience. A  Bar Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

  • Manage all of the floor operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Awareness of trends and propose ideas to build the range and quality of the place.
  • Optimise sales and contain costs, identifying any areas for action
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure that training is carried out on an ongoing basis
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Assist other departments wherever necessary

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