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Executive Lounge Host/Hostess (Casual)

Employer
Hilton Hotels
Location
Birmingham, West Midlands
Salary
Competitive
Closing date
3 Mar 2024

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Sector
Food and Beverage Assistant
Job Type
Full Time
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Executive Lounge Host/Hostess (Casual)

Your next career move is calling you

 

WELCOME TO A WORLD OF FLEXIBILITY - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A WORLD OF REWARDS

  • Hourly Rate of £11.00 per hour
  • We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. 
  • Opportunity to work additional hours when you can
  • Free and healthy meals when on duty
  • Free Parking (subject to availability)
  • Modern and inclusive Team Member’s areas

    • An Executive Lounge Host /Hostess comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

    What will I be doing?

    An Executive Lounge Host /Hostess you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host /Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Process accurately check-ins and check-out
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Comply with Hotel security, fire regulations and all health and safety legislation
  • Execute tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner

    • What are we looking for?

    An Executive Lounge Host /Hostess serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous Front Office experience in the hotel, leisure or retail sector
  • Calm, efficient and organised
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service

    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in Executive Lounge in a hotel environment
  • Multi-lingual

    •  

    EVERY JOB MAKES THE STAY.

     At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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