Pontins Shift Co-ordinator/Sales Supervisor - Ainsdale House

Southport, Sefton, Merseyside, North West England
Competitive
03 Jan 2019
21 Jan 2019
Full Time
Pontins Shift Co-ordinator/Sales Supervisor - Ainsdale House

Why wait to make your next career move?

Apply now and you could be working at Pontins Holiday Park’s Head Office, Ainsdale House! We are situated within one of our famous sites, Pontins Southport, and due to continued expansion, we are looking to recruit a Shift Co-ordinator/ Sales Supervisor onto the team.

You will be expected to maximise bookings and revenue for Pontins within the Sales Centre office, support team members and management with query resolution. As well as maintaining a professional attitude and upholding high levels of service throughout the company, ensuring efficient service delivery.

As Shift Co-ordinator/ Sales supervisor you will be required to;

  • Make reservations by way of answering incoming calls (as per rota)

  • Ensure maximum revenue is achieved by way of up selling packages and rates

  • Monitor call queues.

  • Ensure product knowledge of all parks & offers

  • Attend training sessions to improve product knowledge

  • Be responsible for testing special offers/e-shots before they go “live” and raising awareness for all current offers

  • Achieve core standards and revenue targets

  • Ensure highest levels of bookings.

  • Provide first line support to team members for query resolution/rate negotiations.

  • Point of contact for escalation of guest queries and call backs if applicable

  • Review Call Recordings to assist in booking queries.

  • Mentor new starters when applicable

  • Responsible for Admin/website bookings when Admin dept is closed

  • Take responsibility for the Sales Centre in the absence of Management

  • Comply with health and safety procedures within the Sales Centre

 

The ideal candidate will have experience in;

  • Computer skills

  • Sales skills

  • Confident

  • Flexibility

  • Leadership

  • Excellent communicator

  • Problem Solver

  • Ability to manage own workloads

This position offers the opportunity for you take initiative in this exciting role!

In return for your commitment, we will support you in this new opportunity, with;

 

  • Up to 28 days holiday including bank holidays per annum

  • Discounted stays for you & your family at any of our 59 hotels & 6 parks
  • Uniform (Subject to position)
  • Accelerated promotional prospects

Pontins are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Pontins will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.