Patient Ambassador - Southampton

Southampton General Hospital

Salary: £9.28 Per Hour

We are currently looking to recruit two Patient Ambassadors to work Monday to Friday 2:30pm - 10:00pm

Job Purpose:

To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA’s.  This role covers  all  inpatient areas with a requirement to ensure appropriate staffing levels are maintained at all times and duties are carried out safely and in a courteous manner at all times. To act as the conduit between senior ward based nursing staff and the services provided by Serco within set areas.

Key Accountabilities:

• Supervise, co-ordinate, motivate, train and work with ward based cleaning staff and ward hosts to provide an efficient, quality service to patients.
• Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules
• Ensure the ward hosts and cleaning assistants report for duty in good time and are presented in a clean and tidy manner.
• Provide support and guidance to ward hosts
• Ensure that meal orders are captured and uploaded by the host in good time for service delivery
• Monitor cleaning and catering services against set criteria and standards
• Ensure food safety HACCP documentation and cleaning schedules are completed correctly
• Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence
• Complete competency checks for ward hosts and ward based cleaning staff to evidence capability
• Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with and action taken to prevent re-occurrence.

Essential Skills:

• This is a physical role and the post-holder will be required to be mobile for the majority of their working day with manual handling being necessary to lift / carry / operate cleaning machinery
• Ability to achieve BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.
• Food safety certification to level 3 within 6 months of employment
• Ability to read, write and converse clearly in English Basic Health & Safety
• Previous experience working within a hospital or service  environment with in the catering or cleaning environment/industry
• Supervisory experience
• Customer service skills including clear verbal communication
• Understand the importance of hygiene and safety

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.  We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.  Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.